Refund policy

Thank you for shopping at Carparts overstock. We want you to love your purchase! If you are not completely satisfied, we are here to help.

1. Return Window

You have 14 days from the date you receive your item to request a return.

2. Eligibility Requirements

To be eligible for a return, your item must meet the following criteria:

  • Unused, unworn, and in the same condition that you received it.

  • In its original packaging with all tags attached.

  • Accompanied by the receipt or proof of purchase.

3. Non-Returnable / Final Sale Items

Certain types of items cannot be returned:

  • Final sale or clearance items.

  • Gift cards.

  • Electronic

  • Custom or personalized products.

4. How to Start a Return

  1. Contact us at info@carpars911.ca with your order number and the reason for the return.

  2. If your return is accepted, we will send you instructions on how and where to send your package.

  3. Note: Items sent back to us without first requesting a return will not be accepted.

5. Return Shipping Costs

  • Defective or Incorrect Items: If the return is due to our error (you received an incorrect or defective item), we will cover the return shipping costs and provide a prepaid shipping label.

  • Standard Returns / Change of Mind: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Refunds & Processing Time

Once we receive and inspect your return, we will notify you if your refund is approved or rejected.

  • If approved, your refund will be processed automatically to your original payment method within [5-10 business days].

  • Note: Please remember it can take some time for your bank or credit card company to process and post the refund.

8. Damaged or Missing Orders

Please inspect your order upon reception and contact us immediately at info@carparts911.ca if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.